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Job Details

Job Title: Field Service Engineer
Location: Wrexham
Salary: £34.000 annually
Hours: 40 Hours/week 8.30-17.00 Mon-Fri (1.0hr Lunch), regular and overtime will be required, and flexibility is a prerequisite.
Job Type: Permanent
Holidays: 22 Days + Statutory Holidays (increase after 1, 2 and 5 years' service)

This role is to provide technical solutions and resolve technical problems at our diverse range of clients across the UK. The role requires the highest levels of technical service and support to new, existing and potential clients. The key task for the position is the responsibility of to ensuring all calls are correctly resolved in the most timely and efficient way.

This will be achieved by the following key actions:

• dealing with all technical problems allocated both remotely and on site.
• technical liaison with manufacturers supports as necessary.
• identify and complete satisfactorily any training requirements and opportunities.
• ensure that all Customer data is secure.
• ensuring that all job information is updated in a timely manner.
• respond to problems identified by our monitoring systems.
• communicate resolutions via telephone, email and in person.
• support Customers to the highest levels at all times.
• to maintain and uphold the ethos of the Company.

The nature of the role requires exceptional communication skills at all levels in addition to high levels of technical skill and core competencies on a wide range of hardware and software products. The Engineering team requires high levels of communication to disseminate pertinent information to all users. Attention to detail is paramount to ensure that all customer contact as effective as possible and maintain our Company image and values.

If you have any questions regarding the job vacancy, please give us a call on 01978 291565 or alternatively send your CV to Northwestjobs@pertemps.co.uk