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2nd/3rd Line desktop support engineer


  • £30000 - £35000 per annum
  • Grantham
  • Posted: 17/06/2019
  • Permanent
  • Job Ref: 479100623

Job Details

2nd/3rd Line Desktop Support Engineer



Remuneration: £30,000 - £35,000 Per Annum



Location: Grantham



BJD Group are recruiting for a 2nd/3rd Line Desktop Support Engineer for our prestigious client in the Grantham area.



The Role



As a 2nd/3rd Line Desktop Support Engineer your responsibilities will include:



- Providing 2nd line desktop support covering Microsoft windows technologies with some 3rd line duties

- Assisting with upgrades to systems & software

- Acting as an escalation point and providing mentoring for more junior staff within the service desk/desktop support department

- Taking ownership of more complex incidents raised by the Service Desk Engineers

- Find areas of improvement within the current process & implement change by creating scripts for other more junior members of the team to follow.



The Person



We are looking for someone who has had previous experience or come from a background within a 2nd / 3rd Line service desk/desktop support role who is now looking to progress there career to the next step within a successful organisation with more responsibility.



You must have had previous experience in:



• Microsoft Desktop operating systems (Windows 7/8/8.1/10)



• Microsoft Server operating systems (Windows Server 2008/2008 R2/2012/2012 R2/2016)



• Microsoft products including Active Directory, Exchange, Microsoft Office 365



• Experience with PowerShell/VBScript scripting.



• Knowledge of Antivirus and security products



• VEEAM Backup and Replication technology



• A valid full UK driving licence



The following are advantageous skills although not essential:



• ITIL Foundation level qualification

• VCP OR CCNA qualifications



Package and Prospects



On offer is a salary of up to £35,000 Per Annum for the right candidate working in a fast paced & friendly environment with other benefits including 30 days paid holiday (Including Bank Holidays) & a company pension scheme as well as a generous life assurance cover.



Location:



Based in Grantham.



The role is commutable from:

• Nottingham

• Leicester

• Derby

• Peterborough

• Mansfield

• Spalding

• Boston

• Lincoln



If you are interested in this role, click 'apply now' to send us an up-to-date copy of your CV.



BJD Group acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this position I understand that my details will be processed in accordance with BJD Group's Data Retention Policy which can be accessed at bjdgroup.co.uk