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Customer Service Co-Ordinator


  • £21000 - £22000 per annum
  • Abingdon
  • Posted: 13/07/2018
  • Permanent
  • Job Ref: 479100356

Job Details

An excellent opportunity has arisen for an organised and professional Customer Service Co-Ordinator to work in the customer service team.

The ideal candidate will be able to communicate with both internal and external clients ensuring a high quality of service in a home delivery operation.

On offer is a salary of £22,000 plus benefits.

Based in Banbury

The Company

The Company is a market leading 3PL provider.

The Role

Reporting to the Customer Service Manager you will work in a team of customer service co-ordinators. You will be responsible for ensuring the customer's expectations of a high service level are met at all times.

• Ensure product arrives on time, all of the time
• Manging returns.
• Daily communication with clients
• Order processing (SAP)
• Team training and development
• Accurate upkeep of records
• Develop communication channels with relevant internal departments
• Order Management
• Delivery Management

The Person

• Service delivery focused with a proven track record in a customer biased environment
• Good understanding of 3PL delivery logistics
• Ability to communicate with stakeholders at all levels
• Organised, articulate and accurate
• Experience of working in a call centre environment would be advantageous
• Excellent communicator with good diplomatic skills
• Ability to remain calm under pressure

Package and Prospects
On offer is a salary of up to £22,000 plus benefits within an environment where everyone is aiming for the same goal of customer satisfaction.

Location:

Based in Abingdon area it is commutable from:

Aylesbury
Swindon
Didcot
Oxford
High Wycombe
Reading
Newbury
Stroud
Cheltenham
Chipping Norton
Gloucester


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