Customer Service & Quality

The BJD Group recruits across a wide range of sectors and industries in all areas of Customer Service, Help Desk, Call Centre and Quality management. Assignments range from middle manager to board level appointments for SMEs through to blue-chip, national and international companies.

We recruit for organisations from all industry sectors including Manufacturing, Information Technology, Services, Finance, Retail and Logistics that recognise that Customer Service and the management of Quality is a major lever in increasing profit. Our aim is to secure the right professionals in the right place - professionals who will add value and focus on the important customer-centric tasks and activities that drive commercial success.

Our candidates include individuals with extensive customer contact and quality management experience. Educational levels include graduates and MBAs with career goals in customer service and quality management. Through background research, we are able to assess competencies such as communication, influencing and problem-solving skills before proposing appropriate shortlists. Our senior consultants who specialise in this area have first hand experience and in-depth knowledge in customer service and quality.